The Complaints Team had extended the inquiry period to allow for a response regarding the status of the withdrawal. However, due to a lack of communication from the player, the complaint was unable to be investigated further and was rejected. The player from the United Kingdom was in a dispute with Jokabet regarding a refund that had been pending for nearly two months. Despite having provided various forms of ID and a digital signature, the casino required a paper copy, which the player could not provide due to a lack of access to a computer or printer. The issue was resolved after the player arranged for the necessary documents to be completed and sent to the casino. The refund request was reviewed, and the player confirmed that the matter had been sorted.

Jokabet Casino user feedback and reviews

It’s a place where convenience meets security, and where every player is valued. If you’re ready to take your gaming to the next level and seek the thrill of online gambling, Jokabet is the destination you’ve been waiting for. Forgetting your password can be frustrating, but our platform makes resetting it a breeze. During the Joka Bet registration process, players are encouraged to keep their account details safe, but in case you forget, the solution is just a few clicks away.

Player complaints about Jokabet Casino

Despite the casino’s restrictions on UK players, the player had been allowed to register, deposit funds, and play. The player claimed that all her documents had been verified before she made the deposit and she had requested a refund of her deposit. She also mentioned unsuccessful withdrawal attempts, but did not remember the balance on her account when it was closed. We had asked for additional details and evidence, but the player did not respond.

Player can’t log in due to incorrect email.

The Complaints Team concluded that the casino’s decision to close the player’s account was in line with its policies, as it was closed immediately after the player reported gambling issues. Since the account was closed due to responsible gambling measures and no balance was confiscated, the request for a refund was rejected. Jokabet Casino is a newcomer to the online gambling industry, launching in 2023. Despite its young age, it has quickly gained popularity among players thanks to its wide selection of games, attractive bonus codes and intuitive design. And licensed by Anjouan Gaming in Comoros, Jokabet aims to offer players a safe and exciting gaming experience. The availability of a mobile app further enhances this experience, giving players the flexibility to enjoy their favorite games without being tied to a desktop.

Live Casino

The Complaints Team had marked the complaint as ‘unresolved’ and had advised the player to contact the Curacao Gaming Authority for further assistance. Despite numerous requests and complaints, the player’s account had remained active. The player had requested immediate account exclusion and a refund of all deposits made after the initial self-exclusion request. After intervention by the Complaints Team, the casino had acknowledged the issue, refunded the deposits, and closed the player’s account.

• As a Curacao eGaming licensed casino, we maintain high standards of customer service, ensuring that all your gaming-related queries are handled professionally and efficiently.
• His account was eventually closed, leaving him unable to access the money he was owed.
• With varying themes and potential payouts, scratch cards at Jokabet provide a fun and straightforward way to play, offering quick results with just a few clicks.
• The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint.
• The player did not respond to further communication, leading us to reject the complaint.

Case closed

But it doesn’t stop there; Jokabet showers its players with generous bonuses and promotions, propelling your journey into the casino cosmos. The rewards are bountiful, ensuring that your odyssey is not only thrilling but potentially profitable. Welcome to a world where the dice roll in your favor, the cards reveal your destiny, and every bet is a step towards unparalleled excitement. For players looking for a reliable online casino with a wide variety of gaming options and strong customer support, Jokabet is an excellent choice. Additionally, exploring Jokabet’s sister sites can provide a broader gaming experience, especially for those interested in niche offerings or alternative promotions. While there are some minor areas that could be improved, such as withdrawal times and regional availability of bonuses, the overall experience at Jokabet is highly positive.

Jokabet Casino

As far as we know, no relevant casino blacklists include Jokabet Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play. All deposits are processed instantly and free of charge, with maximum deposits typically set at £2,089 for most methods. Meanwhile, the Bets Feed feature added more depth to the sports betting experience. Instead of working alone, any user can compare notes with others to see which potentially profitable events they may be missing.

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• After completing the Joka Bet casino signup, users unlock an array of exciting bonuses aimed at enhancing their gaming experience.
• The player had been unsure about the verification status of his account and had submitted the required documents for verification.
• We had clarified to the player that our policy was to assist in cases where winnings were withheld due to being from a restricted country.
• The player from the United Kingdom had deposited significant amounts of money daily at Jokabet, despite UK players reportedly not being permitted to.
• He had requested a refund, arguing that the casino should have prevented him from depositing and playing.
• The player alleged that the casino had breached their terms and conditions by allowing her to deposit up to £2,000 daily without any contact regarding responsible gambling.

Due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected. The Complaints Team advised patience, suggesting that delays might be due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved. The player from the United Kingdom was allowed to deposit and play despite the casino’s terms and conditions prohibiting players from restricted countries, including the UK.

Joka Bet Casino UK

• The casino later reopened the account and requested additional verification, which the player provided.
• As a result, we were unable to proceed with the investigation and had to reject the complaint.
• Although they had deposited a total of £3580, they were unable to access their winnings and sought either a full deposit refund or a payout of their winnings.
• Below, you will find a detailed list of available methods, all in pounds (£) for your convenience.
• We requested further information and screenshots from the player, but he did not respond to our messages.

However, after the Complaints Team’s intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations. However, the player did not respond to our messages and failed to provide the requested document.

Mobile Website and Application

Jokabet Casino has a gambling license issued by Anjouan Gaming in Comoros. Because of these complaints, we’ve given this casino 1,329 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. At JokaBet, we’ve designed our JokaBet Bonuses to give you more value from the moment you join. Our welcome package sets you up for an exciting start, while our ongoing promotions keep the rewards coming. Implementing these security measures can significantly reduce the risk of your account being compromised.

We confirmed the resolution and assisted the player with changing her username for privacy concerns. The player desired a refund due to the financial burden and lack of communication from the casino. We had clarified to the player that our policy was to assist in cases where winnings were withheld due to being from a restricted country. As the player had played down his deposits, we explained that we could not assist in this case. However, the player later reported having received a full refund from the casino, thus resolving the issue. The player from the United Kingdom won a jackpot of £75,000 on Jokabet and faced issues with extra verification of the deposit transaction required for the withdrawal.

• The casino did not accept his proof of funds, although he had received a previous payout of over euros in March.
• The player from the United Kingdom faced issues with withdrawal cancellations, receiving only automated responses.
• It’s a testament to their commitment to putting the player first, making sure their journey is as hassle-free and delightful as possible.
• Jokabet offers a seamless and entertaining online gambling experience, whether of whether you use their mobile-friendly app or their desktop version.
• The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers.
• In our review of Jokabet Casino, we thoroughly read and reviewed the Terms and Conditions of Jokabet Casino.
• The player from the United Kingdom had made a withdrawal on 19th March, which had been cancelled.
• At JokaBet, we’ve embraced the future of online gaming by offering comprehensive cryptocurrency support.
• The issue was resolved as the player confirmed receipt of the last withdrawal and the return of the overcharged money.

After our team advised her to wait for at least 14 days after requesting the withdrawal, she confirmed receiving her funds a couple of days later. The player from Quebec had requested a withdrawal less than two weeks prior to submitting the complaint. After communicating with the Complaints Team, he confirmed that he received a portion of the withdrawal, but failed to specify the amount.

Despite meeting the wager requirements, the casino removed £1.1k due to a maximum win limit, a rule unknown to the player. After communication and review of all the necessary details/evidence and the explanation from the casino, the complaint was marked as resolved. The player from the United Kingdom had tried to withdraw his money three times but each transaction was cancelled by the payment system. Despite reaching out to live chat, he had had no success and received conflicting information regarding bank details. After reviewing the player’s case, we reached out to the casino for clarification.

Every time you make a deposit, place a wager in a game, or take part in tournaments, you earn coins. Once processed, you’ll receive a confirmation email or notification from Jokabet. By keeping these tips in mind, you can effectively take advantage of Jokabet’s bonuses and promotions, maximizing your potential rewards.

Our four-tier loyalty program rewards your continued play with increasing benefits. As you progress through Bronze, Silver, Gold, and Platinum levels, you’ll earn comp points that can be exchanged for bonuses and exclusive perks. By following these troubleshooting steps, you can quickly address any login problems you might encounter. Keeping your software updated and using a reliable internet connection can also help prevent issues.

• The player from the United Kingdom had trouble withdrawing £2000, as her bank claimed it was sent back to the sender.
• The player from the United Kingdom had made a deposit and found an error in their email which resulted in login issues.
• Instant games include options like online scratch cards, arcade-style games, and other simple formats that provide instant gratification.
• The nonstop casino possesses a noteworthy licence for operation, thus safe for all punters looking to play on Jokabet.
• Jokabet Casino features the popular “Drops and Wins” series by Pragmatic Play, offering players a chance to win daily and weekly prizes on top of their regular game wins.
• From creating an account to troubleshooting common login problems, we will cover every aspect in detail.
• The player from the United Kingdom had complained that Jokabet Casino was not refunding his money as promised.

Register on Jokabet today to experience the first-hand benefits of the platform. In the casino gaming section, there are a thousand and more casino games from providers like BGaming, Evolution, Pragmatic Play, and Play’N Go, among others. Sign up as a new player on Jokabet and enjoy generous bonus offers for casino or sports gambling. The player from the UK had won money at Jokabet but was informed he couldn’t withdraw the winnings due to a violation of terms and conditions related to playing from a restricted country.

Deposit and Withdrawal Options

When reviewing and assessing Jokabet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. For cryptocurrency transactions, we process withdrawals using the same cryptocurrency you used for deposits. All crypto withdrawals are subject to the same processing timeframes as traditional joka bet payment methods. We prioritize user security and ensure that all personal data is encrypted to protect your privacy. Once the necessary fields are filled in, players will need to verify their email address to complete the registration process. After that, you’ll be ready to explore the wide range of gaming options Jokabet Casino has to offer.

The player from the United Kingdom had been able to deposit and withdraw smaller amounts from the casino but then struggled to withdraw a £700 win. The player’s account had been fully verified, but his withdrawal attempts kept getting cancelled. After the player had communicated with the casino through chat, the casino processed the payment.

Despite requesting account closure and refunds for deposits, she feels her risky behavior was not acknowledged by the casino, and she seeks a portion of her deposits returned. To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Jokabet Casino. Our gaming features enhance your playing experience with regular Drops & Wins tournaments and exclusive platform-specific bonuses. We’ve partnered with premium providers like Big Time Gaming and Endorphina to ensure top-quality graphics and innovative gameplay mechanics across our entire selection. If problems persist, reaching out to Jokabet’s customer support team is recommended.

Before processing your first withdrawal, you’ll need to complete our verification process. This is a one-time requirement that helps us maintain a secure gaming environment and comply with UK regulations. The comprehensive coverage of game types and events ensures that you’ll be able to find your place on the platform. In essence, Jokabet is not just a platform; it’s an invitation to embark on a thrilling journey filled with entertainment, excitement, and the potential for life-changing wins.

The player from the United Kingdom had experienced withdrawal issues from a casino that seemingly didn’t accept UK players. After winning nearly 18k, verification of the player’s account had taken a week, only to be rejected and closed with the winnings still undelivered. The player claimed he did not use any VPN or IP-masking software and the account closure was due to his location in the UK. After our intervention, the player reported that payment had been received. However, without further confirmation from the player that the situation was indeed resolved, we had to reject the complaint. The player from the UK experienced an unexpected balance reduction during a game after depositing £2.6k and activating a bonus.

It will also be impractical to aim for wins without methods of accessing them in real life. The provision of suitable payment methods is paramount for the entire process of online gambling. Find out more about what Jokabet has to offer in this department, in the next subsections. Jokabet is an non-stop online casino platform where you may go on an amazing gaming experience full with slot games. This platform cordially welcomes you to explore a large world of tried-and-true table games, exciting live casino alternatives, and the incredible Rakeback function.

When we tested the platform, we found that Jokabet UK has a well-designed interface that prioritises the user experience. The design elements were all very familiar, which made navigation practically second nature. No matter what type of gaming entertainment you prefer, you can find it all at Jokabet Casino.

The player from the United Kingdom faced ongoing verification issues, having submitted multiple forms of identification, including a driving license and birth certificate, without success. Customer support continued to provide scripted responses, preventing him from making withdrawals. The issue was resolved when the player confirmed receipt of all his winnings after nearly a month of delays. He was advised to ensure full verification before playing and to withdraw in smaller amounts during the process. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future issues. The player from the United Kingdom had made a deposit and found an error in their email which resulted in login issues.

However, despite extending the response time, the player failed to provide further details. Therefore, we were unable to proceed with the investigation and had to reject the complaint. The player from the United Kingdom faced persistent harassment from the casino, receiving at least four phone calls daily despite having requested to be removed from their contact list. He described the situation as harassment and had blocked numerous numbers used by the casino.

The player from the United Kingdom had won a large amount but had faced issues with withdrawal. After multiple unsuccessful contact attempts and requests for account verifications over weeks, the player had been told his account was partly subtracted from and closed. The player had still not received his winnings despite providing all the necessary information.

Stay informed about the latest security practices to keep your account protected. Using strong passwords, enabling two-factor authentication, and being vigilant about phishing attempts are some of the ways to enhance your account security. Always keep your login information secure and avoid sharing it with anyone. Once we were connected, we were impressed by the level of expertise that the assigned agent had. We checked the bottom of the main page, and we saw a link to a casino application. However, it only gave us instructions on how to save a shortcut using Google Chrome.